For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our contact us page.
Q: Do you offer wholesale discounts?
A: We offer discounts on bulk chain orders. If you’d like to order chain in bulk, please contact us and we will get a reserved listing with the discounted price set up for you. The discounts are as follows:
- 10-24ft is 5% off
- 25-99ft is 10% off
- 100ft and up is 15% off
Q: Is the chain in your shop soldered or are the links open?
A: Unless specifically stated in the description, the chain links are soldered.
Q: What is Satin Hamilton Gold?
A: Satin Hamilton Gold is a soft, matte gold color plating. It is not as bright or shiny as regular gold plating.
Q: How thick are your plated items?
A: Most of the chain, clasps, hooks, jump rings, crimps, and findings in the shop are quality plated between 1.9-2.1 mils thick.
Q: Are the plated earring hooks in your shop nickel free?
Q: Do I need to worry about lead?
A: No, the items in the shop are either lead free or lead safe!
Q: Do you ever have more in stock than what is listed in the shop?
A: Sometimes we have more quantities in stock than what is listed. We want to make sure we have it before we list it so you don’t have to wait to get the items you need. Please contact us if you would like to know if we have more of an item available than what is listed. We can also special order more quantities for you if needed.
Q: What are your shipping policies?
A: Shipping policies can be found here.